Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with Your Kiwi Tour, whether by booking a tour, browsing our website, or contacting us directly.

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Information We Collect
We collect only the personal information needed to deliver your tour experience. This may include:
Your name and contact details (email, phone number)
Booking details (tour date, group size, pickup location)
Payment and billing information (via secure third-party platforms like Rezdy)
Special requests or accessibility needs
Optional feedback, reviews, or photo consent
Website usage data (via cookies or analytics tools, see below)

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How We Use Your Information
We use your information to:
Confirm and manage your tour booking
Provide customer service and respond to enquiries
Tailor the tour to your preferences or needs
Comply with legal obligations (e.g. health & safety)
Improve our services and website performance
With your consent, use photos or testimonials for marketing

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Sharing Your Information
We do not sell or share your personal information for profit.
We may share limited information with:
Trusted third-party service providers (e.g. Rezdy for bookings and payments)
Tour partners (e.g. attraction operators or vehicle hire companies) where necessary for your experience
Government authorities or legal entities where required by law
All third parties we work with are required to handle your data securely and lawfully.

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Data Storage and Security
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. Your data is stored securely on trusted platforms with encryption and access controls.
Payment information is processed by secure third-party providers—we do not store your credit card details directly.

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Cookies and Website Tracking
Our website may use cookies or analytics tools (like Google Analytics) to improve functionality and understand user behaviour. This may include anonymous data such as your IP address, browser type, or time spent on pages.
You can manage your cookie preferences in your browser settings.

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Your Rights
You have the right to:
Access the personal data we hold about you.
Request corrections to your information.
Withdraw consent to marketing at any time.
Request the deletion of your data. (unless we’re required to keep it for legal or operational reasons)
To request access, corrections, or removal, email us at info@yourkiwitour.com.

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Contact Us
If you have any questions or concerns about your privacy or this policy, please contact:
Your Kiwi Tour
Email: info@yourkiwitour.com
Phone: +64 21 029 50949

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Effective: June 2025