Frequently Asked Questions

Planning a tour should feel exciting—not overwhelming. Below you’ll find answers to the most common questions we receive about our private tours, bookings, cruise pickups, and more.
Still wondering about something? Contact us and we’ll be happy to help. Your tour, your way.

General Info

Cruise Ship and Airport pick ups

Booking Your Tour

Before You Travel

Cancellations and Changes

Why choose a private tour instead of a shared one?

With a private tour, it’s all about you. We customise every detail to suit your group—no strangers, no wasted time, just a seamless, comfortable experience from start to finish. Your tour, your way.

What if I don’t see my destination listed?

If your dream destination isn’t mentioned, don’t worry—we may still be able to take you there. Just head to our Custom Tours page and tell us what you’re looking for. If it’s within reach, we’ll make it happen.

Can children join the tour?

Yes — children are welcome on all of our private tours.

We offer a child rate for ages 7 and under. Please note that New Zealand law requires an approved child car seat for all children under 7 years old. For safety and hygiene reasons, we do not provide child seats, so you’ll need to bring your own.