Frequently Asked Questions

With a private tour, it’s all about you. We customise every detail to suit your group—no strangers, no wasted time, just a seamless, comfortable experience from start to finish. Your tour, your way.

Yes — all of our tours are private and exclusively for your group. You won't be sharing the vehicle or tour with other guests.This gives you the freedom to enjoy the day at your own pace, ask questions, spend more time at the places you enjoy and make reasonable adjustments to the itinerary along the way.

Our Signature Tours follow an established itinerary designed to showcase the best of each destination. While we can make light adjustments during the tour — such as changing the pace, reducing walking or skipping a stop — the core route and departure time remain fixed.A Custom Tour gives you greater flexibility to tailor the itinerary, timing and locations around your interests. Custom Tours are subject to availability and may involve additional costs.

Yes. We welcome groups of 7–11 guests, subject to advance availability confirmation. Larger groups may require a different vehicle arrangement, and we’ll confirm the details with you before your booking is finalised.

If your dream destination isn’t mentioned, don’t worry—we may still be able to take you there. Just head to our Custom Tours page and tell us what you’re looking for. If it’s within reach, we’ll make it happen.

Our tours include a mix of driving, sightseeing and walking, but the amount of walking can be tailored to suit your group. As we're a private tour, we can adjust the pace and spend more or less time at different stops depending on your interests and comfort level.Some locations may involve uneven ground, steps or short walking tracks, but we'll work with you to make the experience as comfortable and enjoyable as possible.

Please be ready 5–10 minutes before your confirmed pickup time. Our tours depart at the scheduled time, so if you're late, the tour will still finish at its original scheduled end time and any time missed cannot be added to the end of the tour.If you're delayed, please contact us as soon as possible and we'll do our best to accommodate you where our schedule allows.

Absolutely — we understand that cruise passengers need to be back at the ship with plenty of time to spare. We plan your tour with your ship’s departure time in mind and allow a comfortable buffer for the return journey.While we carefully plan around your schedule, unexpected delays such as traffic, weather or road conditions can sometimes affect travel times. For this reason, we recommend allowing plenty of time between your planned return and your ship’s departure.

Some of our tours may be suitable for guests with limited mobility, depending on the individual and the locations included in the tour. As our tours are private, we can adjust the pace, reduce walking and spend more time at suitable stops where possible.Please let us know about any mobility requirements when booking so we can discuss what options may be suitable for you. Some locations involve uneven ground, steps, steep terrain, beaches or other outdoor surfaces.

Your safety and the safety of our guide always come first. While we make every effort to operate your tour as planned, circumstances such as severe weather, road closures, unsafe conditions or unexpected closures may mean we need to adjust or cancel a tour.Where possible, we'll work with you to adjust the itinerary or make alternative arrangements so your tour can still go ahead.If we're unable to safely operate the tour, we'll offer you the choice of rescheduling to another available date or receiving a full refund of the Your Kiwi Tour portion of your booking.

Your tour guide will meet you at your confirmed pickup location at the time shown on your booking.For hotel pickups, please wait in the main reception or designated pickup area. We'll provide any specific pickup instructions you need before your tour, so you know exactly where to meet up.

Our standard private tour vehicle is a comfortable Mercedes-Benz V-Class, offering plenty of space for groups of up to 6 guests.For larger groups, or when a little extra space is needed, we may occasionally use a suitable hired vehicle to ensure everyone can travel comfortably. We’ll always make sure the vehicle is appropriate for your group and the tour.